Thank you for choosing Kaiser

So I get a phone call yesterday morning canceling my 2 week follow-up appt. for my ankle. I am told that the doctor will not be in, and the first I can get into see him is next Tuesday. I explain that this appt. was set by my doctor, and my work restriction expires today. I will need some sort of letter extending my work restriction until next Tuesday. The representative indicates that she will send a message to my doctor/nurse requesting such a letter, and I will be contacted later.

Later that afternoon I get a call from another representative, who explains that she got my message, and that there are no appt's available today and I will have to try and get in on Saturday. In my calmest voice I explain that I already know I can't get in, I am waiting for a letter to get me through until Tuesday. She explains that I can't get a letter unless I get an appt. I explain that I had an appt. up until the doctor canceled, and it is your M*%^$R F*%$#N! responsibility to remedy the situation. She responds that my only option is to call Saturday morning and make an appt. I explain that our lovely conversation must come to an end, and hang up.

Not understanding why I have to wait until Saturday to make an appt. and not wanting to stress all night worrying if I can get in, I call again to make an appointment. I speak to another representative explaining the facts of my case IN DETAIL, who while being a little more sympathetic, explains to me that Saturday appts. must be made same day. I finally give up and agree to stop fighting the machine. I thank her and she tells me "Thank you for choosing Kaiser" Ahhhhhhhhhhhhhhhhhhhhhhh!!!


p.s. I didn't really curse, that was just my inner dialog.